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Delivery Schedule
Your order will be dispatched within 2 working days and we aim to deliver with 3- 5 working days.
Returns Policy
The Consumer Protection (distance selling) Regulations provides the right to cancel an order for goods purchased within 7 days beginning the day after the goods are delivered to you. If any Frame purchased from our website does not meet your expectations you may return them to us unused and in original packaging within 7 days of receipt for a refund.
Please return the Frames to us within this 7 day period. You are responsible for the cost of returning your purchase.
We regret that the personalised frames are made especially for you and therefore returns can not be accepted unless the product is faulty.
This guarantee does not affect your statutory rights.
Credit Card Security
All card payments are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
FrameWords provides a safe and easy payment system.
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